How this works

  1. Start

    Create a Conversation and specifying your name and language
  2. Share

    Share your Connect code by communicating it with your friends. Your friends can use this code to enter the room
  3. Speak

    Once everyone is in the conversation, start speaking and break the language barrier!

Section 1 - Starting and joining conversations

  1. What is the difference between starting a conversation and joining a conversation?

    By starting a conversation, a user creates a new session with a unique code which can be shared with others. Other participants can use this code to enter this conversation in the language of their choice.

    By joining a conversation, a user uses a conversation code to join an ongoing session with one or more people in it.

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  2. What browsers and devices can I use to participate in a conversation?

    Users can use Microsoft Edge, Google Chrome and Mozilla Firefox to participate in a conversation. Internet Explorer is not supported.

    Users can also use the Microsoft Translator application on iOS, Android and Windows to participate in a conversation.

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  3. Why am I required to sign in to start a conversation?

    Users attempting to start a conversation are required to log in with a Microsoft account, Facebook or Google to verify that they are a real user. This requirement is to avoid abuse of this product.

    No user information is retained from these authentication services.

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  4. How can I invite others to my conversation?

    Users can invite other participants to their conversation by communicating the five-letter code assigned to the conversation. This code can be shared by simply orally communicating the code, emailing the participants or by capturing the QR code in the Translator iOS, Android and Windows applications.

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  5. I am trying to enter a conversation using the five-letter code. Why do I see the "invalid conversation code" error?

    First, verify that the five-letter code you have is accurate.

    Second, verify that the conversation creator has not locked the conversation to prevent new participants from entering.

    Third, verify that the conversation is still active. A conversation ceases to exist when the conversation creator ends the conversation or if there are no participants active in the conversation.

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Section 2 - During a conversation

  1. Why am I unable to speak in the conversation?

    Look at How do I speak in a conversation? to learn about using push-to-talk to speak during a conversation.

    First, verify that the language selected is a speech-supported language. For the list of speech-supported languages, visit https://www.microsoft.com/en-us/translator/languages.aspx. If your language does not support speech, you will not see a microphone icon on the screen.

    Second, note that iPhone and iPad devices have a technical limitation that inhibits websites from accessing their microphones. Therefore participants will be unable to speak using iOS devices even if a speech-supported language was selected.

    Thirdly, confirm that you clicked on yes when the browser asked for microphone access for the website. Without the permission to access your microphone, speech features cannot be enabled.

    Fourthly, verify that you have not been muted by the conversation creator. If the conversation creator is giving a presentation or wants to prevent interruptions, they might have muted all other participants from speaking.

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  2. How do I speak in a conversation?

    If speech is supported for your selected language, you can press and hold the spacebar key to activate the microphone button. When the microphone is green, it is active and listening. Releasing the spacebar will mute the microphone again.

    You can also press-and-hold the microphone button on touch screens or press-and-click with the mouse to activate the microphone.

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  3. I am giving a presentation or a lecture. What settings should I use?

    Turn on the Presenter mode toggle in the Settings pane while giving a presentation. This will unmute your microphone for the duration of the presentation.

    If you are the conversation creator, turning on Presenter mode will also mute other participants to prevent interruptions during the presentation.

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  4. How do I prevent others from entering the conversation?

    If you are the conversation creator, you can prevent new participants from entering the conversation using the lock icon on the top right of the screen.

    Locking the conversation will prevent new participants from joining but will not prevent existing participants from leaving.

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  5. How do I prevent others from speaking during my conversation?

    If you are the conversation creator, you can mute individual participants by selecting "mute" from the overflow menu next to their name and avatar in the Participants list.

    If you are not the conversation creator, you cannot mute individual participants.

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  6. How do I remove unwanted participants during my conversation?

    If you are the conversation creator, you can mute individual participants by selecting "remove" from the overflow menu next to their name and avatar in the Participants list.

    If you are not the conversation creator, you cannot remove individual participants.

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  7. Can participants view conversation history prior to their entry into the conversation?

    No, new participants can only see the conversation that takes place after their entry. Prior history of the conversation is not visible to new participants.

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  8. I repeatedly see "disconnected" messages while in a conversation

    Users will often see "disconnected" messages on account of poor internet connectivity. If you are repeatedly seeing "disconnected" messages while in a conversation, try switching to a different internet network or try switching from a cellular network to WiFi to resolve the issue.

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Section 3 - Usage

  1. How many participants can join a conversation at one time?

    Up to a 100 participants can join a conversation at one time.

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  2. How long can a conversation go?

    A conversation can last up to 4 hours. At the end of the 4 hours, you can recreate a new conversation to continue talking.

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  3. How do I end a conversation?

    If you are the conversation creator, leaving the conversation or closing the browser tab will end the conversation for all other participants.

    If you are not the conversation creator, you cannot end the conversation for other participants.

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  4. Can participants return to a conversation?

    Yes, if the conversation is still active, a participant who has left the conversation can return to the conversation using the conversation code.

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  5. I am a business owner and would like to install this product at my business premises

    Contact us at https://www.microsoft.com/en-us/translator/contact.aspx to learn more about how you can install this product at your business premises.

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Section 4 - Microphone setup, Speech Recognition and Languages

  1. Why do I need to use a headset to use this product?

    A headset provides a close-talking microphone that produces a higher quality of recognition for the user's speech and is less likely to pick up noise from your environment.

    Using a headset, a lapel microphone or a bluetooth microphone will result in the best quality of speech recognition and therefore have improved translations compared to a laptop or a PC's default microphone.

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  2. How should I address incorrect translations?

    Results from automatic translation are not as reliable as human translations. Additional information from you will help us improve future translations.

    To give feedback about an incorrect translation, please go to our Translation Quality feedback page. There you can tell us about the incorrect translation and let us know how we can improve it. The more specific your comment is, the easier it will be to improve.

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  3. How do I get my language supported?

    We add new languages periodically. In the process of adding a new language to the automatic translation system, the most important learning material is existing high-quality translations—the same text in two languages.

    A significant amount, typically 1+ million words of this type of text, is needed to build a reasonable-quality automatic translation system for a particular language pair. Find out how automatic translation works at www.microsofttranslator.com/AT.

    If you have access to this type of text, or to a community committed to adding a new language, we offer free use of the Microsoft Translator Hub. Languages such as Hmong, Maja, Otomi, Welsh, and even Klingon have been added to the Microsoft Translator service by using the Hub.

    To see an example of how a community can use the Microsoft Translator Hub you can watch this Hmong community video.

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Didn't find an answer to your question? Ask us on our user support forum.